Main designer; lead foundational research, wireframing, prototyping, and specs for development.
Part-time design collaboration with Jessie C. (UX designer).
Product shaping with John T. (product manager) and John D. (product owner).
Problems to solve
Through our foundational research we saw that reliability program maturity varied wildly between airlines even if the overall system looked very similar.
One of the main problems faced by reliability engineers was managing and searching though the high volumes of data about the airplane.
Another big problem was about properly encoding semi-structured data like comments where much of the contexual meat is hidden.
💁A reliability program scales from the immediate to the long term — from daily to the 20 years of a plane’s life. The lynchpin is understanding how data becomes living objects reflecting component and system lifecycles. A reliability engineer is responsible for understanding long term trends and long term reliability strategies.
Solutions
An easy to use web app that brings together all the imporant data necessary for a reliability engineer to identify long term trends in their fleets while being able to access detail down to a single event.
We also supported the fast creation of regulatory reports which were time consuming and legally required but provided little value to airlines themselves.
A NLP model was implemented that codes semi-structured data from comment fields so that analysis was much quicker. A companion app was created that helped engineers take part in the coding process and improve it.
A starting model for alerting engineers to emerging trends was implemented.
Impact
4 International Launch Customers:
Virgin Atlantic Airlines, New Zealand Air, Japan Airlines, and SouthWest Airlines.
